Hello, I'm Om. 👋
A hands-on Design Leader experienced in delivering delightful experiences & building high performing teams. Highlights of my work at Twilio, SendGrid and Upwork below. OK
TWILIO
Business Messaging
Led Twilio’s transition from a standard API business to a comprehensive customer engagement platform. Delivered new omnichannel products for support, marketing, and commerce while streamlining onboarding, documentation, and the marketing site.
SENDGRID
Email Deliverability
Transformed SendGrid from an industry upstart into a robust email platform with best-in-class deliverability. Shipped key features like Setup and Insights that optimized program scale & security, and maximized customer ROI.
UPWORK
Mobile Experience
I launched Upwork’s first mobile experience, delivering core features for job search, bidding, hiring, and payments. This significantly improved hire rates, reduced time-to-hire, and boosted engagement between businesses and freelancers.
INKLING
Mobile Learning
Led Inkling’s evolution from a standalone content tool into a comprehensive workforce enablement platform. Launched a new mobile training product for frontline workers and a design system.
