Hello, I'm Om.

I am a hands-on Design Leader passionate about fostering growth for both teams and businesses.

I’ve built high performing teams, set up customer-centric cultures, and delivered delightful experiences at hyper-growth companies such as Twilio, SendGrid and Upwork.

TWILIO

Business Messaging

I led Twilio’s transition from a standard API business to a comprehensive customer engagement platform. Delivered new omnichannel products for support, marketing, and commerce while streamlining onboarding, documentation, and the marketing site.

Case Study
SENDGRID

Email Deliverability

I led SendGrid’s transformation from an industry upstart into a robust email platform with best-in-class deliverability. Shipped key features like Setup and Insights that optimized program scale & security, and maximized customer ROI. 

Case Study
UPWORK

Mobile Experience

I launched Upwork’s first mobile experience, delivering core features for job search, bidding, hiring, and payments. This significantly improved hire rates, reduced time-to-hire, and boosted engagement between businesses and freelancers.

Case Study
INKLING

Mobile Learning

I led Inkling’s evolution from a standalone content tool into a comprehensive workforce enablement platform. I launched a new mobile training product for frontline workers and a shipped a new design system.

Case Study